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Secure booking details
Frequently asked questions
Why is it better to book using this website?
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Convenience
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You can reserve, book and pay online with a credit or debit card
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Safety
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You have the assurance of credit card protection
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Security
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Our systems are secure, but you have the extra assurance of
knowing that your money is held from the property owner until
after your stay
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Clarity
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You can log in to your personal renters account and review your
booking status or make payments at any time
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Efficiency
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All our property owners use a state of the art booking
management system
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Who are The Irish Riviera?
The Irish Riviera is maintained and managed by Smart Tactics Ltd, a marketing company
based in Youghal, Ireland. We promote this area and, being based here, are actively involved in the tourist development of the area. We have developed the site to allow local
property owners to rent their properties directly to holiday-makers, with the greatest of ease and security.
Who are Villarenters?
Most of The self catering properties that are advertised here use a system from
Villarenters. Villarenters are UK based company who have developed a wonderful, secure, booking system for self catering properties. The system is used by thousands of owners
worldwide and thousands of holiday makers. We selected Villarenters, as the self catering booking system within The Irish Riviera, because it has simply the best combination of
ease of use, powerful features and security. Smart Tactics Ltd, is an Irish agent for Villarenters and offers the system to owners under the name www.irishholidayowners.com.
What is the booking procedure for self catering?
Make a booking request - our property owners are alerted by email, and will either accept
or decline your booking. Our property owners require their customers to pay a deposit on booking followed by the balance prior to taking occupation. Most will also ask for a
breakages deposit at the same time. The exact amounts and timing will depend on the individual property owner.
How do I see the booking terms for self catering
?
On the availability calendar of each property is a blue button marked 'view booking terms'.
Or you can get a detailed quote with payment terms using the booking calendar
What happens when I make a booking request for self catering
?
The property owner immediately gets sent an email alerting him/her of your request. They
will check your details and their availability and either confirm or decline your booking request. You are not making a firm booking at first (it is, after all, a request). However
your request will reserve the property for a number of hours in anticipation of your booking, and prevent other users from booking the same period.
Click
here to see a demo
What happens after my booking request is confirmed
for self catering?
An email will be sent to you with a link so that you can pay the deposit on your booking in
the Villarenters secure credit card payment area. You will then be sent reminders when your balance and security deposit is due to be paid. If its a late booking you may need to
pay the balance and breakages deposit at the same time as your booking deposit.
Click
here to see a demo
I made a booking request but I received no reply what should I do?
Some property owners are quicker at replying than others - we send out a reminder after
24 hours. But you can call The Irish Riviera directly, on +353 24 20634, we know all the owners and will expedite the matter for you.
Am I committed when I make a booking request?
No, the contract does not begin until you pay for your deposit.
Can I contact the property owner before I make a booking?
Yes, you can use the 'Contact owner' button. BUT please check price and availability
using the booking calendar first, its the quickest way to get the details you need.
When do I pay for my accommodation?
After the property owner has confirmed your booking you will be sent an email with a link
to the secure payment area.
Who is my contract with?
Your contract is with the property owner as stated in the terms and conditions of the property.
Can I make a provisional booking?
Once you make a booking request nobody else can book the property using the
Villarenters booking system. After confirmation the member will give you a certain amount of time to make the booking deposit payment. This will depend on the individual property
owner. You will see this information when you make a booking request.
How do I get a price quote and check availability?
click here to see a demo
I have paid my deposit when do I get directions and key collection instructions?
When you have paid the balance and breakages deposit you will receive instructions with your payment advice.
Can The Irish Riviera answer questions about the properties?
Usually yes, we have visited most , if not all of the properties and can handle many
enquiries about them. Detailed questions about the property should be directed to the property owner.
Can MyVillarenters answer questions about the properties?
No. Villarenters do not personally inspect the properties - all questions about the property
should be directed to the property owner.
Can I pay by cheque?
You can by contacting the owner direct. However you are better off using a debit card
which is more convenient, safer and quicker and amounts to the same thing as a cheque.
Why is it better to pay the Villarenters way?
It's convenient. Paying online with a credit card or switch card.
It's safe.
You have the assurance of credit card protection
It's secure. You have the extra assurance of knowing that Villarenters holds onto your money until after your stay
It's clear
You can log in to your personal renters account and review your booking status and make payments
It's efficient
. All our property owners use a state of the art booking management system.
For more information, help and assistance feel free to contact The Irish Riviera directly. Our email address is
*.We'll respond to your email within 24 hours, even of its quite detailed
.
For more urgent contact call us, the phones lines, in our Youghal headquarters, are manned Monday to Friday, during normal office hours (9am to 5pm).
- Within Ireland 024 20634
- From abroad +353 24 20634
If the lines are engaged, you will not be held in a queue, but forwarded to voicemail, so
that you can leave a message and we'll can call you back.
Our Fax number
- Within Ireland 024 90607
- From abroad +353 24 90607
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